Returns
If a manufacturing fault is present, Wellbuilt Furniture will gladly replace or fix the item(s). Please note that if a manufacturing fault is present – Wellbuilt Furniture must be notified in writing within 2 days of your receipt of the product. We do not accept returns for items for any other reason, including but not limited to changing your mind, due to colour variations from screen image or variations in product colour or texture due to handcrafted elements to an item. We do not accept returns for delays in product lead times, delays in shipping, or delays in supply of your order caused by any reason.
Where notification of a product fault or the issue has been made within 2 business days of delivery of the defective products and Wellbuilt Furniture is satisfied that the products are faulty, Wellbuilt Furniture will repair, replace, or send replacement parts, provided the identified defects have arisen solely from faulty materials and/or workmanship. Wellbuilt Furniture will not accept responsibility for any products that have been damaged as a result of mistreatment, inattention, interference and/or malicious damage.
Warranty
We offer a 6 months structural warranty.
When exposed to the harsh environment of sun, rain, temperature and humidity changes, the timber and finishes used change to suit the environment.
As timber is a living product it is responsive to environmental changes and the environment may affect appearance and performance. Occasionally some splits and cracks may develop as it responds to the environment and these are not to be considered a fault or a flaw and will not compromise the construction of any furniture we make here at Wellbuilt Furniture. Any naturally occurring changes such as shrinkage, expansion, bowing, splitting and colour change are not covered under our 6 months structural warranty. This warranty does not cover non-structural defects in the timber, or lack of maintenance resulting in the advancement of this process.
The timber will adjust to it environment the most within the first 12 months. You may also notice that as your table adjusts to its new environment, cracks in the natural surface start to open and close within the timber; do not be alarmed, this is a completely normal part of the timber’s adjustment process, even if they look large! This change will not affect the structural integrity of the table. You may also notice shrinkage in the timber, again this is a totally normal part of the process.
Remember, your table spent most of its life as a living tree so it may take a while for it to adjust to its new life!