Shipping policy

At Wellbuilt Table, we prioritise safe and efficient delivery of your orders. We work with trusted external carriers who are experienced in handling tables to ensure your items arrive in good condition.

While delivery issues are rare, should any problems occur during transit, we are committed to assisting you in resolving them promptly and professionally. We strongly recommend reviewing this policy carefully to understand your responsibilities and what to expect during delivery or pickup.

 

DELIVERY & SHIPPING FEE

Wellbuilt Table offers a standardised flat-rate delivery fee of $150 for drop-off only delivery to customers residing in Victoria, including Melbourne metropolitan areas.

 

DAMAGE ITEMS DURING DELIVERY

If damage occurs during delivery, please follow these steps:

Document the Issue:
Take clear photographs of the damaged item.

Report to the Carrier:
Notify the carrier immediately at the time of delivery.

Notify Wellbuilt Table at info@wellbuilttable.com.au immediately upon delivery, including your order number, proof of purchase and photos of the damage.

Interstate Shipments:
Please note that for interstate freight, items are securely palletised for transport. However, we cannot accept liability for slight surface marks or scuffs that may occur during long-distance transit.

Our leg frames are finished with mould and mildew resistant paint for long-lasting exterior protection. You'll be covered for exterior paint once surface marks are confirmed within 2 days of delivery. Please inspect your items upon arrival and notify us immediately if you notice any issues. Beyond these 2 days, we are unable to accept claims or take responsibility for cosmetic marks in accordance with our shipping policy.

Please Note:
Please inspect your goods carefully upon receipt. Any transit damage must be reported immediately and emailed to info@wellbuilttable.com.au within 2 days of receiving your items. Once items are accepted, Wellbuilt Table cannot be held responsible for subsequent damage, including during customer transit, loading, unloading or assembly.

 

DELIVERY SERVICES

Floor Protection

Typically, our deliveries are a one-person service to the kerbside or driveway. However, our team will gladly assist in moving your tables to your preferred area. Clients are responsible for protecting floors, external and internal surfaces during delivery. We are not liable for any damage caused during the delivery process.

Excludes: Unpacking and rubbish removal. Optional packaging disposal is available for an extra fee. Otherwise, disposing of all packaging materials remains the customer’s responsibility.

Bulky / Fragile Item Delivery

Deliveries of large or bulky items are standardly handled by a two-person crew. Please note that based on carrier availability and regional constraints, receiver assistance may be required upon delivery. Clients are responsible for protecting floors, external and internal surfaces during delivery. We are not liable for any damage caused during the delivery process.

Excludes: Unpacking and rubbish removal. Optional packaging disposal is available for an extra fee. Otherwise, disposing of all packaging materials remains the customer’s responsibility.

Access Guidelines

Please ensure clear and reasonable access for delivery. If access is restricted or if no authorised person is present at the scheduled time, re-delivery fees may apply. Additional fees may also apply for deliveries involving stairs or difficult access points. Clients are responsible for protecting floors, external and internal surfaces during delivery. We are not liable for any damage caused during the delivery process.

Excludes: Unpacking and rubbish removal. Optional packaging disposal is available for an extra fee. Otherwise, disposing of all packaging materials remains the customer’s responsibility.

 

MISSED OR RESCHEDULED DELIVERIES

Someone must be present at the delivery address to receive the order. Our couriers provide a door-to-door delivery service.

If no one is available, items may be left unattended, and photo proof of delivery will be provided.

If you cannot accept delivery, please contact us in advance to arrange a safe location for your goods.

Rescheduling your delivery within two business days of the scheduled date may incur additional fees.

 

CANCELLATION POLICY

Order cancellations must be submitted as soon as possible prior to processing and dispatch. Wellbuilt Table reserves the right to charge a 25% cancellation fee on any cancelled order(s). This fee covers administration costs and loss of potential sale while stock was held.

Please note that once an order has shipped, it can no longer be cancelled.

 

STORAGE FEES

If your items are not collected or scheduled for delivery within seven days of completion or approval, a storage fee of $120 per item, per week will apply. This fee covers the cost of holding your furniture in our workshop prior to release.

 

DELIVERY TIMELINE

Our efficient stocking system ensures most orders are professionally prepared and dispatched within 2–3 weeks. Delivery dates may be subject to change due to unforeseen circumstances in such cases, we will notify you of the new delivery date via SMS, email or phone communication. Please allow up to 21 business days for rural areas, delays or larger order sizes. Specific delivery times cannot be guaranteed. We are not liable for any consequences or losses due to delivery delays.

GET IN TOUCH WITH US

For further details or support, please reach out to our sales team. We're focused on providing clear guidance and a reliable customer experience.

📍 18 Production Dr, Campbellfield VIC 3061
📩 info@wellbuilttable.com.au
☎️ Ph: +61 433 506 828